Refund & Cancellation Policy

Every new account starts on a 7-day free trial — no card or payment details are collected to start it. If you don't subscribe to a paid plan before the trial ends, your account simply moves to a locked, no-cost state; nothing is ever charged during or at the end of the trial without you actively choosing a paid plan at checkout.

Paid plans (Pro, Max, Team) are billed in advance, monthly or yearly, through Razorpay as a recurring subscription, at the price shown on the Pricing page at the time you subscribe. Enterprise is quoted and invoiced individually and is governed by the commercial terms in that invoice/agreement, not the self-serve terms below.

You (or your firm's admin) can cancel a self-managed subscription at any time from Settings. Cancelling stops future renewals — it does not end your access immediately. You keep full access until the end of the billing period you've already paid for, and the subscription will not renew or charge you again after that. There is no refund, partial or otherwise, for the unused portion of a period you choose to cancel early.

Subscribers are hereby informed and acknowledge that any subscription fee paid to the Company is at their own risk and responsibility. Once a payment has been received by the Company, it is strictly non-refundable under any circumstances. Subscribers shall not be entitled to claim, demand, or seek a refund of any part or portion of a subscription fee paid to the Company, including (without limitation) on account of non-usage, partial usage, dissatisfaction with the service, change of mind, early cancellation, or downgrade to a lower plan.

This policy exists because TaxMedha is accessed immediately on payment, and every new account already gets a no-card-required 7-day free trial (see above) to evaluate the service before any money changes hands.

The policy above governs refunds for a subscription that was correctly charged and delivered. It does not limit our obligation to correct a billing error that was never a valid charge in the first place — this is a correction of our own mistake, not a discretionary refund. We will promptly reverse or correct:

• A duplicate charge for the same billing period;
• A charge for a plan or amount different from what you selected at checkout; or
• A charge that Razorpay or your bank itself reports as failed, reversed, or incomplete on its own systems.

Report a suspected billing error to [email protected] with your account email and transaction details within 7 days of the charge. We will respond within 5 business days; a confirmed error is corrected back to your original payment method via Razorpay, typically reflecting within 5–7 business days depending on your bank or card network.

If a payment fails or is left incomplete, no subscription is activated and nothing is charged. If an amount was debited from your account for a payment that Razorpay or your bank reports as failed or incomplete on our end, it is automatically reversed by Razorpay/your bank under their own standard processes; contact us if it has not reflected within the usual banking timelines.

One-time purchases (such as token packs or marketplace skills/templates) are delivered immediately on successful payment and are non-refundable once delivered. This is subject to the same billing-error correction described above (duplicate charge, wrong amount, or a technical failure on our side that prevented delivery entirely) — reported within 7 days of purchase.

We will post material changes here with an updated effective date.

Questions about billing, cancellation, or refunds can be sent to [email protected] or via the Contact page. See also our Terms of Service.